Returns and refunds
This page explains how to exercise the right of withdrawal for Gift Cards and Vouchers purchased on Holidoit, what returns cost and how long refunds take. For the full terms, please refer to our Terms and Conditions.
Right of withdrawal for Gift Cards and Vouchers
Pursuant to Articles 52 et seq. of the Italian Consumer Code (Legislative Decree 206/2005), you may withdraw from the purchase of a Gift Card or Voucher within 14 days of purchase, without giving any reason and without any penalty.
The right of withdrawal applies only to Gift Cards and Vouchers that have not yet been used, not even partially, to book an Experience.
The 14-day period starts from receipt of the purchase confirmation e-mail.
Return cost
Returns are free of charge (€0.00). Gift Cards and Vouchers are digital products: there is nothing to send back and no shipping costs, fees or penalties apply.
How to request a return
- an explicit statement that you wish to exercise your right of withdrawal;
- the order number and/or the Gift Card or Voucher code;
- your first name, last name and the e-mail address used for the purchase.
If you prefer, you can use the withdrawal form available at the following link:
https://holidoit-public.s3.eu-south-1.amazonaws.com/Holidoit-Modulo-recesso.pdfAlternatively, the request can be sent by registered letter with return receipt to Holidoit s.r.l., Bastioni di Porta Nuova 21, Milan (MI), Italy.
Refund times
Once your withdrawal request is received, the Gift Card or Voucher is deactivated and Holidoit refunds the full amount paid within 14 days of receiving the request.
The refund is issued using the same payment method used for the purchase. The time it takes for the credit to appear on your account or card may vary depending on your bank or payment provider.
Booked Experiences
Experiences booked for a specific date or period are excluded from the right of withdrawal pursuant to Article 59 of the Italian Consumer Code. Cancellations and any refunds for bookings are governed by the cancellation policy shown on each Experience page and by our Terms and Conditions.